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Cum sa fii un asistent relatii clienti de succes ? Stii sa asculti si sa respecti parerea clientului?

“De ce sa discutam despre ce vrem noi ? E pueril. Absurd. Normal ca sunteti interesati de ce vreti dumneavoastra. Nu veti pierde nicicand acest interes. Dar asta nu priveste pe nimeni altcineva. Restul lumii seamana mult cu dumneavoastra:  se concentreaza doar asupra a ceea ce vor ei.

Deci unica modalitate de a-i influenta pe ceilalti este de a vorbi despre ceea ce vor ei si a le arata cum pot sa-si implineasca dorintele.”  (  Dale Carnegie – Secretele succesului )


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